Privacy Policy

1. Introduction and General Terms and Scope

Welcome to the ‘Moseiki’ Social Media Platform developed by Hot Skulls Labs Ltd. ("Moseiki," "we," "our," or "us"). Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy is designed to inform you about how we collect, use, and share information when you use our services. By using our platform, you agree to the practices described in this policy.

Our goal is to provide a transparent explanation of our privacy practices, ensuring that you understand how we manage your data and how you can control your privacy while using Moseiki.

This Privacy Policy applies to all services and platforms operated by Hot Skulls Labs Ltd., including our website (moseiki.app), mobile application, and any associated services or products. Please read this policy carefully to understand how your information is handled.

2. Our Commitment to Data Privacy

Moseiki is committed to upholding high standards of data privacy and security. We comply with relevant data protection regulations, including GDPR and other applicable laws. We regularly review and update our practices to maintain strong protection for our users' information.

3. Information We Collect

We collect various types of information to provide and improve our services, personalize your experience, and ensure the security of our platform.

3.1 User Data

We collect various types of information to provide and improve our services, personalize your experience, and ensure the security of our platform.

Registration Information: When you register for our services, we collect information such as your name, email address, and password. This information is essential for creating and managing your account.
Profile Information: Additional details you provide to complete your profile, including profile pictures, social media handles, and user preferences.

3.2 Contact Data

Communication with Us: If you contact us, we may collect information such as your name, email address, phone number, and the content of your message or attachments to assist with customer support.

3.3 Analytics and Usage Data

Log Files: We automatically collect log files when you interact with our services. This data includes your IP address, browser type, pages viewed, and timestamps. We use this information to analyze trends, manage the platform, and monitor its security.
Device Information: We collect information about the device you use to access Moseiki, including the device's unique identifier, operating system, browser type, and network information.

3.4 Transactional Data

VIBECASH Transactions: Information on VIBECASH transactions, purchases, and payments within the app is collected to facilitate and verify your transactions securely.

3.5 Cookies and Similar Technologies

We use cookies and similar technologies to recognize your preferences, secure your account, and deliver a personalized experience. For more details on how we use cookies, refer to our Cookie Policy.

3.6 Cookies and Similar Technologies

With your consent, we may collect location data from your device to provide location-based services or enhance app features. You can control this through your device settings.

4 Use of Your Information

We use the information we collect for various purposes, ensuring we can deliver, personalize, and improve our services. The main uses of your data include:

4.1 Service Delivery and Account Management

Account Creation and Management: We use your information to set up and manage your account, including handling registration, login, and profile preferences.
Transaction Processing: Information related to transactions, including VIBECASH usage, is utilized to securely process payments, verify transactions, and handle related support inquiries.

4.2 Communication and Customer Support

Service-Related Notifications: We may send service-related communications, such as account verification emails, order confirmations, updates on changes to features, technical notices, and security alerts.
Customer Support: Information is used to respond to inquiries, resolve issues, and offer assistance to improve your experience.

4.3 Personalization and User Experience

Personalized Content and Features: Your data helps us tailor content, recommendations, and features to align with your preferences, enhancing your overall experience on Moseiki.
Analytics and Improvements: We analyze user data and feedback to understand user behavior, optimize platform performance, and improve functionality.

4.4 Marketing and Promotions

Marketing Communications: With your consent, we may send you newsletters, promotional materials, and information about new features or events. You can unsubscribe from marketing communications at any time through your account settings or the unsubscribe link in our emails.

4.5 Legal Compliance and Security

Regulatory Compliance: We may process and share information as needed to comply with applicable laws, regulations, or legal obligations, such as responding to lawful requests from government authorities.
Fraud Prevention and Security: We use data to detect, prevent, and respond to fraud, abuse, or other harmful activities. This includes verifying user identities and ensuring the safety of transactions and interactions on the platform.

Moseiki values your privacy and only shares your information in limited circumstances, ensuring the highest standards of protection. Below are the cases in which we may share or transfer your data:

Within Moseiki: We may share your data internally among our team members and departments as necessary to operate, improve, and support the platform, including administrative purposes.

5.1 Service Providers and Third Parties

Trusted Service Providers: We engage third-party companies to help provide and enhance our services, such as payment processors, cloud storage providers, analytics services, and customer support tools. These third parties have access to your data only to perform tasks on our behalf and are contractually obligated to protect it.
External Partners: With your consent, we may share limited information with partners who support our promotional efforts, events, or other collaborations.

5.3 Business Transfers

Corporate Transactions: If Moseiki is involved in a merger, acquisition, asset sale, or other corporate transaction, your data may be transferred as part of the transaction. We will notify you of any such transfer and any choices you may have regarding your information.

5.4 Legal Compliance and Protection

Legal Requirements: We may disclose your data if required by law, such as in response to a subpoena, court order, or other legal process.
Protection of Rights and Safety: We may share information when we believe it’s necessary to protect our rights, users, staff, or the public. This includes sharing information to prevent fraud, enforce our policies, or address security risks.

5.5 International Data Transfers

Cross-Border Transfers: Moseiki operates globally, and your information may be transferred to and processed in countries outside your own. Where required, we use contractual agreements, intra-group agreements, or other legal mechanisms to ensure appropriate data protection safeguards for international transfers, in compliance with applicable laws.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6.1 Retention Periods

Account Information: We keep your account data as long as your account is active or as needed to provide you with our services. If you deactivate or request deletion of your account, we will delete or anonymize your data, except where retention is required for legal, compliance, or legitimate business purposes.
Transactional Data: Information related to purchases, VIBECASH transactions, and other financial interactions is retained as necessary to comply with regulatory and audit requirements.
Communication Records: We may retain correspondence with you, including customer support and feedback emails, to improve our services and address future inquiries.

6.2 Legal and Compliance Retention

Regulatory Obligations: Certain data may be retained as required by law or for regulatory compliance, such as maintaining records for tax, fraud prevention, and security purposes.
Dispute Resolution and Enforcement: We may retain information as needed to resolve disputes, enforce our terms, or defend our legal rights.

6.3 Data Deletion and Anonymization

Upon request, or once retention is no longer necessary, we will delete or anonymize your information in accordance with our data retention and deletion policies, ensuring that it can no longer be linked back to you.

7. Your Rights

As a Moseiki user, you have various rights regarding the personal data we hold about you. These rights are designed to give you control over your personal information.

7.1 Access

Right to Access: You have the right to request a copy of the personal data we hold about you, along with information on how it is being used.

7.2 Rectification

Correction of Inaccurate Data: If your information is incorrect or incomplete, you have the right to ask us to correct or update it to ensure accuracy.

7.3 Deletion

Right to Erasure: You can request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent (where applicable).

7.4 Objection

Right to Object: You may object to our processing of your personal data for specific purposes, including direct marketing or when we process your data based on our legitimate interests.

7.5 Restriction of Processing

Right to Restrict Processing: Under certain circumstances, you may request that we restrict the processing of your personal data, such as while we verify the accuracy of your data or consider an objection you have raised.

7.6 Data Portability

Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and, where feasible, have it transferred directly to another service provider.

Right to Withdraw Consent: If our data processing is based on your consent, you have the right to withdraw it at any time. This will not affect the legality of data processing conducted before your withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, please contact us at info@moseiki.io. We may request verification of your identity before processing your request to ensure the security of your information.

7.9 Response Time

We strive to respond to all legitimate requests within one month. If your request is complex or you have made multiple requests, we may need more time, and we will notify you of any extensions required.
Please note that opting out of certain communications or data processing may impact your experience on Moseiki. For example, if you disable cookies, some features may not work as intended.

8. Opt-Out

We respect your choices regarding the communications and data processing you receive from Moseiki. Below are the options available to manage your preferences:

8.1 Marketing Communications

Unsubscribe from Marketing Emails: If you no longer wish to receive marketing or promotional emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email or adjusting your preferences in your account settings.
Push Notifications: To opt-out of push notifications on your mobile device, adjust the settings in the app or your device settings.

8.2 Data Processing Choices

Cookies and Tracking: You can manage or disable cookies and tracking through your browser or device settings, as outlined in our Cookie Policy.
Targeted Advertising: We may work with third parties to deliver targeted advertising. You can opt-out of personalized ads through the settings on your device or by managing your ad preferences with individual third-party providers (e.g., Google, Facebook).

Opting Out of Third-Party Data Sharing: Where legally required, we will seek your consent before sharing your data with third parties. If you have previously consented to such sharing, you can withdraw your consent by contacting us at info@moseiki.io.

8.4 Consequences of Opting Out

Please note that opting out of certain communications or data processing may impact your experience on Moseiki. For example, if you disable cookies, some features may not work as intended.

9. Security

Moseiki is committed to ensuring the security of your personal information. We employ a range of technical, administrative, and physical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

9.1 Data Encryption

Encryption in Transit and at Rest: We use advanced encryption protocols to secure your data during transmission and while it is stored, ensuring that your information is protected both on our platform and within our databases.

9.2 Access Control

Restricted Access: Only authorized personnel with a legitimate need to access your information are granted access to personal data. Access is carefully managed and monitored to prevent unauthorized use.

9.3 Regular Security Assessments

Audits and Testing: We conduct regular security assessments, including vulnerability testing and audits, to identify and address potential security risks within our platform.
Ongoing Monitoring: Our systems are continuously monitored to detect and respond to any suspicious activity, breaches, or attempted intrusions.

9.4 Third-Party Security Standards

Trusted Service Providers: We work only with trusted service providers who meet rigorous security standards and who are contractually obligated to protect your data according to our requirements.

9.5 User Responsibility

Account Security: You are responsible for maintaining the security of your account, including keeping your password confidential. We recommend using strong, unique passwords and updating them regularly.

9.6 Breach Notification

In the Event of a Security Breach: In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law. Our incident response plan is designed to quickly contain and mitigate any security breach, safeguarding user data.

Last updated 7 days ago